Privacy Policy

1. Information We Collect

We collect information you voluntarily provide to us when you:

Submit a quote request or contact form on our website
Call or email us directly
Schedule or receive cleaning services
Communicate with us via text message or social media

This information may include:

Personal identifiers: Name, email address, phone number
Property information: Address, property type, square footage
Service preferences: Cleaning type, frequency, special instructions
Payment information: Payment is processed through secure third-party processors; we do not store full card numbers
Communications: Content of messages you send us

We may also automatically collect limited technical information through our website, such as browser type, referring URL, and pages visited, through standard web analytics tools.

2. How We Use Your Information

We use the information we collect to:

Respond to your quote requests and inquiries
Schedule and deliver cleaning services
Process payments and send invoices
Communicate with you about appointments, confirmations, and follow-ups
Improve our services based on feedback
Comply with applicable legal obligations

We do not use your personal information for automated decision-making or profiling. We do not sell your personal information to third parties.

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

Service providers: Trusted third-party vendors who assist us in operating our business (e.g., payment processors, scheduling software), subject to confidentiality agreements
Legal requirements: When required by law, court order, or government authority
Business transfers: In connection with a merger, sale, or transfer of business assets, with appropriate privacy protections
With your consent: For any other purpose with your explicit consent

4. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include:

Secure, encrypted transmission of sensitive data (HTTPS)
Limited access to personal information on a need-to-know basis
Use of reputable, PCI-compliant payment processors
Regular review of our security practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to provide our services, maintain business records, and comply with legal obligations. Client service records are typically retained for a minimum of three years following the last service date. You may request deletion of your information at any time (see Your Rights below), subject to legal retention requirements.

6. Your Rights

You have the right to:

Access: Request a copy of the personal information we hold about you
Correction: Request that we correct inaccurate or incomplete information
Deletion: Request deletion of your personal information, subject to legal obligations
Opt out: Opt out of any marketing communications at any time
Portability: Request your data in a portable format where technically feasible

To exercise any of these rights, please contact us at rwilliams@brasilliancecleaning.com or call (412) 277-2622. We will respond within a reasonable timeframe.

7. Cookies & Analytics

Our website may use cookies and similar tracking technologies to enhance your browsing experience and understand how visitors use our site. This may include:

Essential cookies: Required for basic website functionality
Analytics cookies: Help us understand site traffic and usage patterns (e.g., Google Analytics)

You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality. Our website does not respond to "Do Not Track" signals at this time.

8. Children's Privacy

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will delete it promptly. If you believe we have inadvertently collected information from a child, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the effective date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

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